Can I return or exchange a product?
You can always return of exchange a product if you respond within 30 days after purchase to our Customer Service. If desired you can also use this form, but an email is also fine. If you want to exchange you can order the right product yourself.
A return is possible, but we have a few rules for this:
- Opened and/or used products cannot be exchanged or returned for hygienic reasons.
- Products must be undamaged and in their original, undamaged packaging.
- Any discounts granted and/or shipping costs not paid for will be settled automatically.
- The shipping costs for the return shipment are at your expense.
I received the wrong product
If a product must be exchanged by a mistake from us, for example, if the wrong product was sent, or by a defect in a product, the shipping (+ return) costs are on our behalf. Always take a clear picture immediately and include it in your email to our Customer Service.
When will I get my money back?
De Groene Drogist reimburse all payments from you, the customer, including any delivery charges brought by us charged for the as described above returned product, immediately but within 14 days following the day on which you report the withdrawal. Unless we offer to pick up the product itself, we may withhold refund until we have received the product or until you prove that you have returned the product, whichever is the earlier. De Groene Drogist uses the same currency and paymentmethod that you used to refund unless you agree to a different method. The refund to you free of charge.
I have a question about return or exchange
Have questions about the ability to exchange or return an item? Please contact our Customer Service. We strive to answer your question directly, but you can expect our reaction within one working day.
Last changed on 20 August 2018.